Pustaka

Quality Objective


INFORMATION SERVICES DIVISION

  1. Business Information Services
    • Fulfillment of 80% of user enquiry through Pro-Access Service within the agreed time frame as specified by customer
    • Achieving at least 80% of user's requests from Interlibrary Loan(ILL) within seven(7) working days
    • To produce at learst four(4) Information Repackaging in a month
  2. Reference and Client Services
    • To fulfill 80% of first level Reference Enquiry by customers within one working day
    • To achieve a rating of 'satisfactory' on the level of customer satisfaction at a 5-point Likert Scale (Poor to Excellent)
    • To fulfill 80% of circulation transaction within one minute
  3. Online and Information Literacy Skills (ILS)
    • 80% of online reference enquiries are responded to within three(3) working days
    • To conduct six(6) ILS sessions every three(3) months (quarterly)