Quality Objective
INFORMATION SERVICES DIVISION
- Business Information Services
- Fulfillment of 80% of user enquiry through Pro-Access Service within the agreed time frame as specified by customer
- Achieving at least 80% of user's requests from Interlibrary Loan(ILL) within seven(7) working days
- To produce at learst four(4) Information Repackaging in a month
- Reference and Client Services
- To fulfill 80% of first level Reference Enquiry by customers within one working day
- To achieve a rating of 'satisfactory' on the level of customer satisfaction at a 5-point Likert Scale (Poor to Excellent)
- To fulfill 80% of circulation transaction within one minute
- Online and Information Literacy Skills (ILS)
- 80% of online reference enquiries are responded to within three(3) working days
- To conduct six(6) ILS sessions every three(3) months (quarterly)