Quality Objective
1.2 PUBLIC RELATIONS AND MARKETING DIVISION
- QP/CM/017 Customer Perception Monitoring
- To conduct Customer Satisfaction and User Opinion Survey once a year
- QP/CM/013 Management of Customer Complaint
- The customer complaint shall be acknowledged within one (1) working day.
- To receive the completed Customer Complaint Routing Form from HOS, HOD, HOU or any other designated officer within 15 working days form the date the form is issued.