Pustaka

Quality Objective


1.2 PUBLIC RELATIONS AND MARKETING DIVISION

  1. QP/CM/017 Customer Perception Monitoring
    1. To conduct Customer Satisfaction and User Opinion Survey once a year
  2. QP/CM/013 Management of Customer Complaint
    1. The customer complaint shall be acknowledged within one (1) working day.
    2. To receive the completed Customer Complaint Routing Form from HOS, HOD, HOU or any other designated officer within 15 working days form the date the form is issued.