Reference query would be answered within one working day
Circulation transaction shall be completed within 1 minute.
Inter Library Loan Service (ILL) transaction shall be completed within 7 working days.
Exhibitions on local history, arts, culture and nature of Sarawak held at least once at every quarter.
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Retrieval of public records and archives from repository room within one working day.
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To ensure request for records management services would be replied within 7 working days from the date of request received.
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Customer complaint (s) shall be acknowledged receipt within one (1) working day
Purchase of book(s) requested by member shall be processed within 7 days.
To give 24/7 access to online services
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Memorandum of Understanding on k@Borneo Signing Ceremony 17 Mar 2021
Sarawak Librarians Colloquium 2021(SAL.CO) 02 Apr 2021
Jom Baca Besama 2021 23 Apr 2021
Bual Bicara Integriti 28 Apr 2021
Customer’s Day 02 | Pustaka Negeri Sarawak, Kuching 28 May 2021