Pustaka ISO 9001:2015 Online

Statement of Quality Policy

Pustaka Negeri Sarawak aims to establish a prominent information and depository services for Sarawak by providing high quality, innovative, efficient and effective services to our customers.

We pledge to fullfill the quality management system requirements based on ISO 9001:2015, applicable legal requirements, customer requirements, and requirements of our interested parties.

We are committed to continually improve the quality management system and its services from time to time.

We are committed to practice risk management, addressing internal and external issues to achieve our purposes and that of our stakeholders.

It is our policy to continuously enhance our customer satisfaction by adding values to fulfill the needs and expectations of our stakeholders.


# Division Document Name Document Type Action
1 Corporate Management Division, Miri CHT-CM-MR-01 Schedule of Workplace Physical Factors and Conditions Chart View
2 Corporate Communications Division CHT-CC-01 Organisation Chart Chart View
3 Corporate Communications Division CHT-CC-02 Process Chart for the Provision of Information and Depository Services Chart View
4 Facilities Management Division CHT-FM-01 Schedule of Workplace Physical Factors and Conditions Chart View
5 Corporate Management Division, Sibu CHT-CM-SB-01 Schedule of Workplace Physical Factors and Conditions Chart View
6 Records Management Division CHT-RM-01 Carta Aliran Penilaian Rekod Am Chart View
7 Records Management Division CHT-RM-02 Carta Aliran Pelupusan Rekod Kewangan Chart View
8 Corporate Management Division, Miri FRM-CM-MR-10 Preventive Maintenance Form Form View
9 Corporate Management Division, Miri FRM-CM-MR-11 Borang Kehadiran Kontraktor Penyelenggaraan Sistem ICT SLA Form View
10 Corporate Management Division, Miri FRM-CM-MR-12 Preventive Maintenance Report Form View
11 Corporate Management Division, Miri FRM-CM-MR-13 ICT ICT Equipment Master List Form Form View
12 Corporate Management Division, Miri FRM-CM-MR-15 User Access Request Form [UAR] Form View
13 Corporate Management Division, Miri FRM-CM-MR-14 Planned Preventive Maintenance Form Form View
14 Corporate Management Division, Miri FRM-CM-MR-16 ICT Service Form Form View
15 Corporate Management Division, Miri FRM-CM-MR-17 Change Request Form Form View
16 Archives Management Division FRM-AM-02 Archives Receiving Form Form View
17 Corporate Management Division, Miri FRM-CM-MR-18 ICT Service Worksheet Form View
18 Corporate Management Division, Miri FRM-CM-MR-19 Service Request Form for ANGKASA Library Management System Form View
19 Corporate Management Division, Miri FRM-CM-MR-20 System’s Error Report Form Form View
20 Corporate Management Division, Miri FRM-CM-MR-01 Borang Permintaan Pembelian/ Perkhidmatan/ Kerja Form View
21 Records Management Division FRM-RM-12 Records Management Awareness Program Log Form View
22 Corporate Management Division, Miri FRM-CM-MR-02 Borang Penilaian Pembekal/ Kontraktor Form View
23 Corporate Management Division, Miri FRM-CM-MR-03 Ringkasan Penilaian Pembekal / Kontraktor Form View
24 Community Engagement Services Division, Kuching FRM-CES-01 CES Program Checklist Form View
25 Corporate Management Division, Miri FRM-CM-MR-04 Workplace Physical factors Monitoring Record Pustaka Negeri Sarawak, Miri Form View
26 Corporate Management Division, Miri FRM-CM-MR-05 Borang Bacaan Suhu & Kelembapan Form View
27 Records Management Division FRM-RM-13 Borang Tahap Kebersihan Perkhidmatan Pengurusan Rekod Form View
28 Corporate Management Division, Miri FRM-CM-MR-21 Customer Verbal Feedback Form Form View
29 Technical Services Division, Miri FRM-TS-MR-03 Borang Pembayaran Untuk Bahan-bahan Koleksi Pustaka Form View
30 Technical Services Division, Miri FRM-TS-MR-04 Legal Deposit Material Submission Form Form View
31 Facilities Management Division FRM-FM-01 Borang Pengesahan Selepas Kerja Form View
32 Corporate Communications Division FRM-CC-21 Permohonan Pembukaan Fail Baru Form View
33 Community Engagement Services Division, Sibu FRM-CES-SB-03 Partnership Satisfaction Rating Form Form View
34 Corporate Communications Division FRM-CC-01 Criteria for Severity Form View
35 Corporate Communications Division FRM-CC-02 Criteria for Occurrence Form View
36 Corporate Communications Division FRM-CC-03 Criteria for Detection Form View
37 Corporate Communications Division FRM-CC-04 Failure Mode Effect Analysis Form View
38 Corporate Communications Division FRM-CC-05 Root Cause Analysis Form View
39 Corporate Communications Division FRM-CC-06 Change Request Form View
40 Corporate Communications Division FRM-CC-07 Analysis and Evaluation Form Form View
41 Learning and Knowledge Creation Division FRM-LKC-01 Topic Selection Form HaMeeD Form View
42 Corporate Communications Division FRM-CC-08 Auditors Notes Form View
43 Corporate Management Division, Miri FRM-CM-MR-06 Borang Pemeriksaan Aksesori Elektrik Form View
44 Corporate Communications Division FRM-CC-09 CAR Form View
45 Corporate Management Division, Miri FRM-CM-MR-07 Borang Pemeriksaan Bangunan Form View
46 Corporate Communications Division FRM-CC-10 NCR Form View
47 Corporate Management Division, Miri FRM-CM-MR-08 Borang Pengesahan Selepas Kerja Form View
48 Corporate Communications Division FRM-CC-11 Observation Form View
49 Corporate Management Division, Miri FRM-CM-MR-09 Borang Aduan Kerosakan/ Kebersihan Form View
50 Corporate Management Division, Miri FRM-CM-MR-24 Customer Complaint Monitoring Log Form View
51 Corporate Communications Division FRM-CC-12 Observation Response Form View
52 Corporate Management Division, Miri FRM-CM-MR-22 Customer Complaint Routing Form Form View
53 Corporate Communications Division FRM-CC-13 Positive Report Form View
54 Information Services Division, Miri FRM-IS-MR-01 Borang Penilaian Perkhidmatan Form View
55 Corporate Management Division, Miri FRM-CM-MR-23 Customer Feedback Form Form View
56 Corporate Communications Division FRM-CC-14 Audit Summary Form View
57 Information Services Division, Miri FRM-IS-MR-02 Borang Tempahan Bahan Perpustakaan Form View
58 Corporate Communications Division FRM-CC-15 QO Monitoring Form Form View
59 Information Services Division, Miri FRM-IS-MR-03 Borang Perjanjian Pembekalan Bahan Antara Perpustakaan Form View
60 Corporate Communications Division FRM-CC-16 Maklum Balas Pelanggan Form View
61 Information Services Division, Miri FRM-IS-MR-04 Damaged and Repairing Library Material Form Form View
62 Sarawakiana Division, Kuching FRM-SWK-05 Rejection of Legal Deposit Materials Form Form View
63 Corporate Communications Division FRM-CC-17 Customer Verbal Feedback Form Form View
64 Information Services Division, Miri FRM-IS-MR-05 Manual Library Materials Returned Form Form View
65 Corporate Communications Division FRM-CC-18 Customer Complaint Routing Form Form View
66 Information Services Division, Miri FRM-IS-MR-06 Borang Temubual Rujukan Form View
67 Records Management Division FRM-RM-14 Borang Tahap Keberkesanan Kursus/ Bengkel Pengurusan Rekod Form View
68 Corporate Communications Division FRM-CC-19 Customer Complaint Monitoring Log Form View
69 Information Services Division, Miri FRM-IS-MR-07 Borang Pemulangan Bahan Transit Form View
70 Information Services Division, Miri FRM-IS-MR-08 Overdue Fine/Loss of Library Material Discount Request Form Form View
71 Information Services Division, Miri FRM-IS-MR-09 Beneficiaries Satisfaction Rating Form Form View
72 Information Services Division, Miri FRM-IS-MR-11 Reference Enquiries Log (REL) Form View
73 Facilities Management Division FRM-FM-SRR-01 Borang Pemeriksaan Perlengkapan Bangunan Form View
74 Information Services Division, Miri FRM-IS-MR-12 Manual Staff Summary Reconciliation Report Form View
75 Information Services Division, Miri FRM-IS-MR-13 Manual Summary Reconciliation Report Form View
76 Information Services Division, Miri FRM-IS-MR-14 Manual Membership Registration Form Form View
77 Facilities Management Division FRM-FM-SRR-02 Borang Pemeriksaan Perabot dan Kelengkapan Pejabat Form View
78 Facilities Management Division FRM-FM-SRR-03 Borang Pemeriksaan Perpaipan dan Tandas Form View
79 Facilities Management Division FRM-FM-SRR-04 Borang Pemeriksaan Sistem Telekomunikasi Form View
80 Facilities Management Division FRM-FM-SRR-05 Borang Pemeriksaan Siaraya Bangunan & Audio Sistem Form View
81 Facilities Management Division FRM-FM-SRR-06 Borang Pemeriksaan Struktur Bangunan Form View
82 Information Services Division, Miri FRM-IS-MR-10 Partnership Satisfaction Rating Form Form View
83 Facilities Management Division FRM-FM-SRR-07 Borang Pemeriksaan Perlengkapan Elektrik Form View
84 Facilities Management Division FRM-FM-SRR-08 Senarai Semak Bacaan Suhu dan Kelembapan Form View
85 Facilities Management Division FRM-FM-SRR-09 Borang Pemeriksaan Taman dan Lanskap Form View
86 Community Engagement Services Division, Miri FRM-CES-MR-03 Calendar of Activity Form View
87 Human Resource Division FRM-HR-02 Borang Honararium Form View
88 Technical Services Division, Miri FRM-TS-MR-01 Library Materials Receipt Record Form View
89 Community Engagement Services Division, Miri FRM-CES-MR-04 Program Planning for CESD, Miri Form View
90 Technical Services Division, Miri FRM-TS-MR-02 Rejection of Library Materials Form View
91 Life-Long Learning And Information Literacy Division FRM-LLLIL-01 Annual Plan of User Education Program Form View
92 Life-Long Learning And Information Literacy Division FRM-LLLIL-02 Borang Maklumbalas Kepuasan Pelanggan Form View
93 Life-Long Learning And Information Literacy Division FRM-LLLIL_03 Borang Maklumbalas Kepuasan Rakan Pintar Form View
94 Sarawakiana Division, Kuching FRM-SWK-04 Market Screening Form View
95 Technical Services Division, Miri FRM-TS-MR-05 Library Newspaper Delivery Monitoring Log Form View
96 Human Resource Division FRM-HR-03 Staff Training Request Form View
97 Finance Management Division FRM-FIN-01 Borang Permintaan Pembelian / Perkhidmatan Form View
98 Finance Management Division FRM-FIN-02 Borang Penilaian Pembekalan / Kontraktor Barangan / Perkhidmatan Form View
99 Human Resource Division FRM-HR-01 Kertas Cadangan Kursus / Latihan Sangkutan / Lawatan Penanda Aras Form View
100 Human Resource Division FRM-HR-04 Borang Penilaian Latihan Form View
101 Technical Services Division, Sibu FRM-TS-SB-01 Rekod Penerimaan Bahan Form View
102 Technical Services Division, Sibu FRM-TS-SB-02 Rejection of Library Materials Form Form View
103 Information Services Division, Kuching FRM-IS-11 Weeded Library Materials Log Usage Form View
104 Facilities Management Division FRM-FM-02 Borang Aduan Kerosakan Form View
105 Facilities Management Division FRM-FM-04 Senarai Semak Bacaan Suhu dan Kelembapan Form View
106 Facilities Management Division FRM-FM-05 Borang Pemeriksaan Perlengkapan Bangunan Form View
107 Facilities Management Division FRM-FM-06 Borang Pemeriksaan Perlengkapan Elektrik Form View
108 Facilities Management Division FRM-FM-07 Borang Pemeriksaan Perabot dan Kelengkapan Pejabat Form View
109 Facilities Management Division FRM-FM-08 Borang Pemeriksaan Sistem Perpaipan dan Tandas Form View
110 Facilities Management Division FRM-FM-09 Borang Pemeriksaan Struktur Bangunan Form View
111 Facilities Management Division FRM-FM-10 Borang Pemeriksaan Taman dan Landskap Form View
112 Facilities Management Division FRM-FM-11 Borang Semak Kebersihan di Window on the Lake Form View
113 Facilities Management Division FRM-FM-12 Borang Pemeriksaan Sistem Audio Visual dan Sistem Siaraya Form View
114 Facilities Management Division FRM-FM-13 Borang Pemeriksaan Sistem Telekomunikasi Form View
115 Information Services Division, Kuching FRM-IS-01 Borang Penilaian Perkhidmatan Form View
116 Information Services Division, Kuching FRM-IS-02 Borang Tempahan Bahan Perpustakaan Form View
117 Information Services Division, Kuching FRM-IS-03 Borang Perjanjian Pembekalan Penerbitan Bahan (BPPP) Form View
118 Information Services Division, Kuching FRM-IS-04 Borang Kerosakan dan Baik Pulih Bahan Perpustakaan Form View
119 Information Services Division, Kuching FRM-IS-05 Borang Pemulangan Bahan Perpustakaan Secara Manual Form View
120 Information Services Division, Kuching FRM-IS-06 Borang Temubual Rujukan Form View
121 Information Services Division, Kuching FRM-IS-07 Borang Pemulangan Bahan Transit Form View
122 Information Services Division, Kuching FRM-IS-08 Borang Permohonan Diskaun Denda Lewat Pemulangan Form View
123 Information Services Division, Kuching FRM-IS-09 Rekod Tugasan Harian Perkhidmatan Form View
124 Information Services Division, Kuching FRM-IS-10 Borang Pendaftaran Keahlian Form View
125 Corporate Management Division, Sibu FRM-CM-SB-01 Borang Permintaan Pembelian/Perkhidmatan Form View
126 Corporate Management Division, Sibu FRM-CM-SB-02 Penilaian Pembekalan/ Kontraktor/ Barangan/ Perkhidmatan Form View
127 Corporate Management Division, Sibu FRM-CM-SB-03 Ringkasan Penilaian Pembekal / Kontraktor Form View
128 Corporate Management Division, Sibu FRM-CM-SB-04 Borang Pemeriksaan Kebersihan Bangunan Form View
129 Corporate Management Division, Sibu FRM-CM-SB-05 Borang Bacaan Suhu & Kelembapan Form View
130 Corporate Management Division, Sibu FRM-CM-SB-06 Workplace Physical Factors Monitoring Record Form View
131 Corporate Management Division, Sibu FRM-CM-SB-07 Borang Pengesahan Selepas Kerja Form View
132 Corporate Management Division, Sibu FRM-CM-SB-08 Borang Pemeriksaan Aksesori Elektrik Form View
133 Corporate Management Division, Sibu FRM-CM-SB-09 Borang Pemeriksaan Perabot dan Kelengkapan Pejabat Form View
134 Corporate Management Division, Sibu FRM-CM-SB-10 Borang Pemeriksaan Kelengkapan Tandas Form View
135 Corporate Management Division, Sibu FRM-CM-SB-11 Borang Pemeriksaan Sistem Bangunan Form View
136 Corporate Management Division, Sibu FRM-CM-SB-12 Customer Complaint Routing Form Form View
137 Corporate Management Division, Sibu FRM-CM-SB-13 Customer Complaint Monitoring Log Form View
138 Corporate Management Division, Sibu FRM-CM-SB-14 Customer Feedback Form Form View
139 Corporate Management Division, Sibu FRM-CM-SB-15 Customer Verbal Feedback Form Form View
140 Corporate Management Division, Sibu FRM-CM-SB-16 ICT Equipment Master List Form Form View
141 Technical Services Division, Kuching FRM-TS-01 Rekod Penerimaan Bahan Baru dari Pembekal Form View
142 Corporate Management Division, Sibu FRM-CM-SB-17 Borang Kehadiran Kontraktor Penyelenggaraan Sistem ICT SLA Form View
143 Technical Services Division, Kuching FRM-TS-02 Rejection of Library Materials Form Form View
144 Corporate Management Division, Sibu FRM-CM-SB-18 Preventive Maintenance Form (PMF) Form View
145 Technical Services Division, Kuching FRM-TS-03 Material Processing Form Form View
146 Corporate Management Division, Sibu FRM-CM-SB-19 Preventive Maintenance Report (PMR) Form View
147 Records Management Division FRM-RM-04 Borang Pemisahan Rekod Form View
148 Corporate Management Division, Sibu FRM-CM-SB-20 Planned Preventive Maintenance (PPM) Form View
149 Corporate Management Division, Sibu FRM-CM-SB-21 ICT SERVICE FORM (ISF) Form View
150 Corporate Management Division, Sibu FRM-CM-SB-22 User Access Request Form (UAR) Form View
151 Corporate Management Division, Sibu FRM-CM-SB-23 Service Request Form (SRF) Form View
152 Corporate Management Division, Sibu FRM-CM-SB-24 Change Request Form (CRF) Form View
153 Corporate Management Division, Sibu FRM-CM-SB-25 ICT Service Worksheet (ISW) Form View
154 Community Engagement Services Division, Sibu FRM-CES-SB-01 CES PROGRAM CEHCKLIST Form View
155 Community Engagement Services Division, Sibu FRM-CES-SB-02 Beneficiaries Satisfaction Rating Form Form View
156 ICT Infrastructure Division FRM-INFRA-01 Borang Kehadiran Kontraktor Penyelenggaraan Sistem ICT SLA Form View
157 ICT Infrastructure Division FRM-INFRA-02 Preventive Maintenance Form (PMF) Form View
158 ICT Infrastructure Division FRM-INFRA-03 Preventive Maintenance Report Form View
159 ICT Infrastructure Division FRM-INFRA-04 ICT Equipment Master List Form Form View
160 ICT Infrastructure Division FRM-INFRA-05 Planned Preventive Maintenance [PPM] Form View
161 Information Services Division, Sibu FRM-IS-SB-01 Service Rating Form Form View
162 Records Management Division FRM-RM-05 Laporan Ringkas Penilaian Rekod Form View
163 Information Services Division, Sibu FRM-IS-SB-02 Library Material Reservation Form Form View
164 Records Management Division FRM-RM-06 Laporan Penilaian Rekod Form View
165 Information Services Division, Sibu FRM-IS-SB-03 Inter Library Loan Service Agreement Form Form View
166 Records Management Division FRM-RM-07 Penerimaan Laporan Penilaian Rekod Form View
167 Information Services Division, Sibu FRM-IS-SB-04 Damaged and Repairing Library Material Form Form View
168 Records Management Division FRM-RM-08 Records Appraisal Process Tools & Equipments Form View
169 Information Services Division, Sibu FRM-IS-SB-05 Manual Library Material Returning Form Form View
170 Information Services Division, Sibu FRM-IS-SB-06 Reference Interview Form Form View
171 Information Services Division, Sibu FRM-IS-SB-07 Transit Material Returning Form Form View
172 Information Services Division, Sibu FRM-IS-SB-08 Overdue Fine / Lost Material Discount Request Form Form View
173 Information Services Division, Sibu FRM-IS-SB-09 Beneficiaries Satisfaction Rating Form Form View
174 Information Services Division, Sibu FRM-CM-IS-10 Partnership Satisfaction Rating Form Form View
175 Archives Management Division FRM-AM-04 Department/Agency Records, Archives and Special Collection Request Form Form View
176 Information Services Division, Sibu FRM-IS-SB-12 Manual Staff Reconciliation Report Form View
177 Information Services Division, Sibu FRM-IS-SB-13 Manual Summary Reconciliation Report Form View
178 Information Services Division, Sibu FRM-IS-SB-14 Manual Membership Registration Form Form View
179 Information Services Division, Sibu FRM-IS-SB-10 Partnership Satisfaction Form Form View
180 Information Services Division, Sibu FRM-IS-SB-11 Reference Enquireis Log (REL) Form View
181 Innovation and Sustainability Division Continual Improvement Program Progress Report Form View
182 Innovation and Sustainability Division Example of a Continual Improvement Program Form View
183 Community Engagement Services Division, Kuching FRM-CES-02 Borang Maklumbalas Kepuasan Pelanggan Form View
184 Corporate Management Division, Sibu FRM-CM-SB-27 Borang Semak Kebersihan Cafe Form View
185 Sarawakiana Division, Kuching FRM-SWK-02 MEDIA SCREENING FORM Form View
186 Sarawakiana Division, Kuching FRM-SWK-01 CHECKLIST FOR CONDUCTING LEGAL DEPOSIT ENFORCEMENT Form View
187 Sarawakiana Division, Kuching FRM-SWK-03 ACKNOWLEDGE CARD Form View
188 Innovation and Sustainability Division CIP Evaluation Report Template Form View
189 Corporate Communications Division FRM-CC-20 Audit Plan Form View
190 Information Services Division, Kuching FRM-IS-12 Manual Staff Reconciliation Report Form View
191 Information Services Division, Kuching FRM-IS-13 Manual Summary Reconciliation Report Form View
192 Information Services Division, Kuching FRM-IS-14 Shelf Reading Log Form View
193 Community Engagement Services Division, Miri FRM-CES-MR-01 Checklist Program Form View
194 Community Engagement Services Division, Miri FRM-CES-MR-02 Beneficiaries Satisfaction Rating Form Form View
195 Corporate Management Division, Miri GL-CM-MR-06 Solving Scanner related problems Guidelines View
196 Archives Management Division GL-AM-05 Data Entry in Archival Records Management System (ARMS) Guidelines View
197 Archives Management Division GL-AM-04 Fumigation of Records and Archives at State Records Repository Guidelines View
198 Technical Services Division, Miri GL-TS-MR-04 Guidelines for Receiving Gift & Exchange Collections Guidelines View
199 Technical Services Division, Miri GL-TS-MR-05 Guidelines for Subscription of Serials Guidelines View
200 Community Engagement Services Division, Sibu GL-CES-SB-02 Community Engagement Programs Guidelines Guidelines View
201 Learning and Knowledge Creation Division GL-LKC-01 Guidelines for the Management of HAMeeD Guidelines View
202 Human Resource Division GL-HR-03 Coaching & Mentoring Manual Guidelines View
203 Community Engagement Services Division, Sibu GL-CES-SB-03 Outreach Programs Guidelines Guidelines View
204 Human Resource Division GL-HR-01 Staff Recruitment & Selection Guidelines View
205 Human Resource Division GL-HR-02- Training Manual Guidelines View
206 Technical Services Division, Miri GL-TS-MR-01 Acquisition of Library Materials Guidelines Guidelines View
207 Technical Services Division, Miri GL-TS-MR-02 Cataloguing and Classification Guidelines Guidelines View
208 Information Services Division, Kuching GL-IS-16 Management of the use of Prohibited Material Guidelines View
209 Technical Services Division, Miri GL-TS-MR-03 Panduan Pemprosesan Bahan-Bahan Perpustakaan Guidelines View
210 Information Services Division, Kuching GL-IS-14 Handling of Bulk Loan Service Guidelines View
211 Information Services Division, Miri GL-IS-MR-01 Handling of Services Rating Form Guidelines View
212 Information Services Division, Miri GL-IS-MR-02 Extension Of Borrowing Period Guidelines View
213 Information Services Division, Miri GL-IS-MR-03 Determining The Category Of Damaged Library Materials Guidelines View
214 Information Services Division, Miri GL-IS-MR-04 Circulation Counter Service Guidelines View
215 Sarawakiana Division, Kuching GL-SWK-01 Conducting Legal Deposit Awareness Seminar Guidelines View
216 Information Services Division, Miri GL-IS-MR-05 Shelving of Items Guidelines View
217 Sarawakiana Division, Kuching GL-SWK-02 Conducting Awareness programme to Acquire Legal Deposit Materials Guidelines View
218 Information Services Division, Miri GL-IS-MR-06 Shelf Reading Guidelines View
219 Sarawakiana Division, Kuching GL-SWK-03 Publication Screening Guidelines View
220 Information Services Division, Miri GL-IS-MR-07 Determining the Categories of Reference Enquiries Guidelines View
221 Information Services Division, Miri GL-IS-MR-08 Preparation for the Information Literacy Class Guidelines View
222 Life-Long Learning And Information Literacy Division GL-LLLIL-01 Preparation for the Information Literacy Class Guidelines View
223 Information Services Division, Miri GL-IS-MR-09 Preparation for the Family Literacy Class Guidelines View
224 Life-Long Learning And Information Literacy Division GL-LLLIL-02 Preparation for the Family Literacy Class Guidelines View
225 Information Services Division, Miri GL-IS-MR-10 Preparation for the Online Database Training and Workshop Guidelines View
226 Life-Long Learning And Information Literacy Division GL-LLLIL-03 Preparation for Online Database Training and Workshop Guidelines View
227 Information Services Division, Miri GL-IS-MR-11 Preparation for the Library Orientation and Guided Tour Guidelines View
228 Life-Long Learning And Information Literacy Division GL-LLLIL-04 Preparation of the Library Orientation and Guided Tour Guidelines View
229 Sarawakiana Division, Kuching GL-SWK-04 Access to Special Collection Materials Guidelines View
230 Technical Services Division, Sibu GL-TS-SB-06 Receiving of Library Materials Guidelines View
231 Information Services Division, Kuching GL-IS-12 Book Delivery Services (BookBear Services) Guidelines View
232 Information Services Division, Kuching GL-IS-13 E-Knowbase Guidelines View
233 Technical Services Division, Miri GL-TS-MR-06 Guidelines for Receiving Serial Collections Guidelines View
234 Technical Services Division, Miri GL-TS-MR-07 Guidelines for Receiving Legal Deposit Collections Guidelines View
235 Technical Services Division, Miri GL-TS-MR-08 Guidelines for Handing User Request for Library Materials Guidelines View
236 ICT Infrastructure Division GL-INFRA-01 Guidelines for Solving ICT Application Related Problems Guidelines View
237 ICT Infrastructure Division GL-INFRA-02 Guidelines for Solving Printer Related Problems Guidelines View
238 Sarawakiana Division, Kuching GL-SWK-04 Guideline for Access to Special Collection Materials Guidelines View
239 ICT Infrastructure Division GL-INFRA-03 Guidelines for Solving Network Related Problems Guidelines View
240 Sarawakiana Division, Kuching GL-SWK-05 Guidelines for Acquisition of Special Collections Guidelines View
241 ICT Infrastructure Division GL-INFRA-04 Guidelines for Solving Personal Computer (PC) Related Problems Guidelines View
242 Sarawakiana Division, Kuching GL-SWK-06 Guideline for organisation and Handling of Special Collection Guidelines View
243 ICT Infrastructure Division GL-INFRA-05 Guidelines for Solving Scanner Related Problems Guidelines View
244 ICT Infrastructure Division GL-INFRA-06 Guidelines for Solving Operating System Related Problems Guidelines View
245 Information Services Division, Kuching GL-IS-10 Handling Requests for the Circulation of Weeded Library Materials Guidelines View
246 ICT Infrastructure Division GL-INFRA-07 Guidelines for ICT Preventive Maintenance Guidelines View
247 Information Services Division, Kuching GL-IS-11 Handling of Requests for the Reference Use of Weeded Library Materials Guidelines View
248 ICT Infrastructure Division GL-INFRA-08 Handling of Internal ANGKASA User Access Request Guidelines Guidelines View
249 ICT Infrastructure Division GL-INFRA-09 Handling of Service Level Agreement Guidelines Guidelines View
250 Technical Services Division, Sibu GL-TS-SB-01 Acquisition Guidelines Guidelines View
251 Technical Services Division, Sibu GL-TS-SB-02 Cataloguing Guidelines Guidelines View
252 Technical Services Division, Sibu GL-TS-SB-03 Panduan Pemprosesan Bahan-bahan Guidelines View
253 Information Services Division, Kuching GL-IS-01 Handling of Library Services Rating Form Guidelines View
254 Information Services Division, Kuching GL-IS-02 Extension of Borrowing Period Guidelines View
255 Information Services Division, Kuching GL-IS-03 Determining The Category of Damaged Library Materials Guidelines View
256 Information Services Division, Kuching GL-IS-04 Circulation Counter Service Guidelines View
257 Information Services Division, Kuching GL-IS-05 Shelving of Items Guidelines View
258 Information Services Division, Kuching GL-IS-06 Shelf Reading Guidelines View
259 Information Services Division, Kuching GL-IS-07 Determining The Categories Of Reference Esquires Guidelines View
260 Information Services Division, Kuching GL-IS-15 Handling of Book Sanitizer Service Guidelines View
261 Technical Services Division, Kuching GL-TS-01 Acquisition of Library Material Guidelines Guidelines View
262 Technical Services Division, Kuching GL-TS-02 Cataloguing and Classification Guidelines Guidelines View
263 Community Engagement Services Division, Sibu GL-CES-SB-01 Working Committee Guidelines Guidelines View
264 Information Services Division, Sibu GL-IS-SB-01 Handling of Services Rating Form Guidelines View
265 Information Services Division, Sibu GL-IS-SB-02 Extension of Borrowing Period Guidelines View
266 Information Services Division, Sibu GL-IS-SB-03 Determining the Category of Damaged Library Materials Guidelines View
267 Information Services Division, Sibu GL-IS-SB-04 Circulation Counter Service Guidelines View
268 Information Services Division, Sibu GL-IS-SB-05 Shelving of Items Guidelines View
269 Information Services Division, Sibu GL-IS-SB-06 Shelf Reading Guidelines View
270 Information Services Division, Sibu GL-IS-SB-07 Determining the Categories of Reference Enquiries Guidelines View
271 Information Services Division, Sibu GL-IS-SB-08 Preparation for the Information Literacy Class Guidelines View
272 Information Services Division, Sibu GL-IS-SB-09 Preparation for the Family Literacy Class Guidelines View
273 Information Services Division, Sibu GL-IS-SB-10 Preparation for the Online Database Training and Workshop Guidelines View
274 Information Services Division, Sibu GL-IS-SB-11 Preparation of the Library Orientation and Guided Tour Guidelines View
275 Information Services Division, Sibu GL-IS-SB-12 Book Delivery Services (BookBear Services) Guidelines View
276 Information Services Division, Sibu GL-IS-SB-13 E-Knowbase Guidelines View
277 Corporate Management Division, Sibu GL-CM-SB-01 Guidelines of ICT Preventive Maintenance Guidelines View
278 Archives Management Division GL-AM-03 Handling of Request for Digital View Records via Archival Records Management System (ARMS) Guidelines View
279 Technical Services Division, Kuching GL-TS-03 Panduan Pemprosesan Bahan-Bahan Perpustakaan Guidelines View
280 Technical Services Division, Kuching GL-TS-09 Guideline for Subscription of Serial Guidelines View
281 Archives Management Division GL-AM-01 Processing of Transferred Department/Agency Records and Archives Guidelines View
282 Technical Services Division, Sibu GL-TS-SB-04 Guideline for Receiving Gift & Exchange Guidelines View
283 Technical Services Division, Sibu GL-TS-SB-05 Guidelines for Subscription of Serial Materials Guidelines View
284 Corporate Management Division, Sibu GL-CM-SB-02 Solving ICT Application Related Problems Guidelines View
285 Corporate Management Division, Sibu GL-CM-SB-03 Solving Printer Related Problems Guidelines View
286 Corporate Management Division, Sibu GL-CM-SB-04 Solving Network Related Problems Guidelines View
287 Corporate Management Division, Sibu GL-CM-SB-05 Solving Personal Computer (PC) Related Problems Guidelines View
288 Corporate Management Division, Sibu GL-CM-SB-06 Solving Scanner Related Problems Guidelines View
289 Corporate Management Division, Sibu GL-CM-SB-07 Solving Operating System Related Problems Guidelines View
290 Community Engagement Services Division, Miri GL-CES-MR-01 Working Committee Guidelines Guidelines View
291 Corporate Management Division, Miri GL-CM-MR-01 Guidelines of ICT Preventive Maintenance Guidelines View
292 Corporate Management Division, Miri GL-CM-MR-02 Solving ICT Application Related Problems Guidelines View
293 Corporate Management Division, Miri GL-CM-MR-03 Solving Printer Related Problems Guidelines View
294 Records Management Division GL-RM-01 Records Appraisal Criteria Guidelines View
295 Corporate Management Division, Miri GL-CM-MR-04 Solving Network related problems Guidelines View
296 Corporate Management Division, Miri GL-CM-MR-05 Solving Personal Computer (PC) related problems Guidelines View
297 Archives Management Division MT-AM-01 Table of Quality Objectives Master Lists View
298 Archives Management Division MT-AM-02 Table of Data Analysis Master Lists View
299 Archives Management Division MT-AM-03 Matrix of Interested Parties Master Lists View
300 Corporate Management Division, Miri MT-CM-MR-01 Table of Quality Objectives Master Lists View
301 Corporate Management Division, Miri MT-CM-MR-02 Table of Data Analysis Master Lists View
302 Corporate Management Division, Miri MT-CM-MR-03 Matrix of Interested Parties Master Lists View
303 Community Engagement Services Division, Kuching MT-CES-01 Table of Quality Objectives Master Lists View
304 Corporate Management Division, Miri MT-CM-MR-04 Matrix of Internal and External Issues Master Lists View
305 Community Engagement Services Division, Kuching MT-CES-02 Table of Data Analysis Master Lists View
306 Community Engagement Services Division, Kuching MT-CES-03 Matrix of Interested Parties Master Lists View
307 Community Engagement Services Division, Kuching MT-CES-04 Matrix of Internal and External Issues Master Lists View
308 Corporate Communications Division MT-CC-01 Table of Quality Objectives Master Lists View
309 Corporate Communications Division MT-CC-02 Table of Data Analysis Master Lists View
310 Corporate Communications Division MT-CC-03 Matrix of Interested Parties Master Lists View
311 Corporate Communications Division MT-CC-04 Matrix of Internal and External Issues Master Lists View
312 Learning and Knowledge Creation Division MT-LKC-03 Matrix of Interested Parties Master Lists View
313 Information Services Division, Miri MT-IS-MR-01 Information Services Division - Table of Quality Objectives Master Lists View
314 Learning and Knowledge Creation Division MT-LKC-04 Matrix of Internal and External Issues Master Lists View
315 Information Services Division, Miri MT-IS-MR-02 Information Services Division - Table of Data Analysis Master Lists View
316 Learning and Knowledge Creation Division MT-LKC-01 Table of Quality Objectives Master Lists View
317 Information Services Division, Miri MT-IS-MR-03 Information Services Division - Matrix of Interested Parties Master Lists View
318 Information Services Division, Miri MT-IS-MR-04 Information Services Division - Matrix of Internal and External Issues Master Lists View
319 Human Resource Division MT-HR-01 Table of Quality Objectives Master Lists View
320 Human Resource Division MT-HR-02 Table of Data Analysis Master Lists View
321 Technical Services Division, Miri MT-TS-MR-01 Technical Services Division - Table of Quality Objectives Master Lists View
322 Human Resource Division MT-HR-03 Matrix of Internal and External Issues Master Lists View
323 Human Resource Division MT-HR-04 Matrix of Interested Parties Master Lists View
324 Technical Services Division, Miri MT-TS-MR-03 Technical Services Division, Miri - Matrix of Internal and External Issues Master Lists View
325 Technical Services Division, Miri MT-TS-MR-04 Technical Services Division, Miri - Matrix of Interested Parties Master Lists View
326 Life-Long Learning And Information Literacy Division MT-LLLIL-01 Table of Quality Objectives Master Lists View
327 Sarawakiana Division, Kuching MT-SWK-01 Table of Quality Objectives Master Lists View
328 Life-Long Learning And Information Literacy Division MT-LLLIL-02 Table of Data Analysis Master Lists View
329 Sarawakiana Division, Kuching MT-SWK-02 Table of Data Analysis Master Lists View
330 Life-Long Learning And Information Literacy Division MT-LLLIL-03 Matrix of Interested Parties Master Lists View
331 Sarawakiana Division, Kuching MT-SWK-03 Matrix of Interested Parties Master Lists View
332 Life-Long Learning And Information Literacy Division MT-LLLIL-04 Matrix of Internal and External Issues Master Lists View
333 Web Applications and Knowledge Management Division MT-WAKM-01 Table of Quality Objectives Master Lists View
334 Web Applications and Knowledge Management Division MT-WAKM-03 Matrix of Interested Parties Master Lists View
335 Web Applications and Knowledge Management Division MT-WAKM-04 Matrix of Internal dan External Issues Master Lists View
336 Internal Audit Division MT-IA-01 Table of Quality Objectives Master Lists View
337 Internal Audit Division MT-IA-04 Matrix of Internal and External Issues Master Lists View
338 Technical Services Division, Miri MT-TS-MR-02 Technical Services Division,Miri, Table of Data Analysis Master Lists View
339 ICT Infrastructure Division MT-INFRA-01 Table of Quality Objectives Master Lists View
340 ICT Infrastructure Division MT-INFRA-02 Table of Data Analysis Master Lists View
341 Learning and Knowledge Creation Division MT-LKC-02 Table of Data Analysis Master Lists View
342 ICT Infrastructure Division MT-INFRA-03 Matrix of Interested Parties Master Lists View
343 Corporate Communications Division MT-CC-07 Customer Perception Monitoring and Analysis Table Master Lists View
344 Records Management Division MT-RM-01 Table of Quality Objectives Master Lists View
345 Records Management Division MT-RM-02 Matrix of Data Analysis Master Lists View
346 Records Management Division MT-RM-03 Matrix of Interested Parties Master Lists View
347 Facilities Management Division MT-FM-01 Facility Management Division: Table of Quality Objectives Master Lists View
348 Information Services Division, Kuching MT-IS-01 Table of Quality Objectives Master Lists View
349 Information Services Division, Kuching MT-IS-02 Table of Data Analysis Master Lists View
350 Corporate Management Division, Sibu MT-CM-SB-01 Corporate Management Sibu Division, Table of Quality Objectives Master Lists View
351 Information Services Division, Kuching MT-IS-03 Matrix of Interested Parties Master Lists View
352 Corporate Management Division, Sibu MT-CM-SB-02 Table of Data Analysis Master Lists View
353 Corporate Management Division, Sibu MT-CM-SB-03 Corporate Management Sibu Division, Matrix of Interested Parties Master Lists View
354 Corporate Management Division, Sibu MT-CM-SB-04 Corporate Management Sibu Division, Matrix of Internal and External Issues Master Lists View
355 Technical Services Division, Sibu MT-TS-SB-01 Table of Quality Objectives Master Lists View
356 Technical Services Division, Sibu MT-TS-SB-02 Technical Services Division, Sibu - Table of Data Analysis Master Lists View
357 Technical Services Division, Sibu MT-TS-SB-03 Matrix of Internal and External Issues Master Lists View
358 Technical Services Division, Sibu MT-TS-SB-04 Matrix of Interested Parties Master Lists View
359 Technical Services Division, Kuching MT-TS-01 Table of Quality Objectives Master Lists View
360 Technical Services Division, Kuching MT-TS-02 Table of Data Analysis Master Lists View
361 Technical Services Division, Kuching MT-TS-03 Matrix of Internal and External Issues Master Lists View
362 Technical Services Division, Kuching MT-TS-04 Matrix of Interested Parties Master Lists View
363 Community Engagement Services Division, Sibu MT-CES-SB-01 Community Engagement Service Division - Table of Quality Objectives Master Lists View
364 Community Engagement Services Division, Sibu MT-CES-SB-02 Community Engagement Services Division - Table of Data Analysis Master Lists View
365 Community Engagement Services Division, Sibu MT-CES-SB-03 Community Engagement Services Division, Sibu - Matrix of Interested Parties Master Lists View
366 Community Engagement Services Division, Sibu MT-CES-SB-04 Community Engagement Services Division - Matrix of Internal and External Issues Master Lists View
367 ICT Infrastructure Division MT-INFRA-04 Matrix of Internal and External Issues Master Lists View
368 Information Services Division, Sibu MT-IS-SB-01 Information Services Division - Table of Quality Objectives Master Lists View
369 Information Services Division, Sibu MT-IS-SB-02 Information Services Division - Table of Data Analysis Master Lists View
370 Information Services Division, Sibu MT-IS-SB-03 Information Services Division - Matrix of Interested Parties Master Lists View
371 Records Management Division MT-RM-04 Matrix of Internal & External Issues Master Lists View
372 Information Services Division, Kuching MT-IS-04 Matrix of Internal and External Issues Master Lists View
373 Sarawakiana Division, Kuching MT-SWK-04 Matrix of Internal and External Issues Master Lists View
374 Archives Management Division MT-AM-04 Matrix of Internal and External Issues Master Lists View
375 Corporate Communications Division MT-CC-05 Master List of Documented Information Master Lists View
376 Corporate Communications Division MT-CC-06 Master List of Documents of External Origin Master Lists View
377 Innovation and Sustainability Division Matrix of Internal and External Issues Master Lists View
378 Innovation and Sustainability Division Matrix of Interested Parties Master Lists View
379 Information Services Division, Sibu MT-IS-SB-04 Information Services Division – Matrix of Internal and External Issues Master Lists View
380 Innovation and Sustainability Division Table of Quality Objectives Master Lists View
381 Innovation and Sustainability Division Table of Data Analysis Master Lists View
382 Facilities Management Division MT-FM-04 Facility Management Division - Matrix of Internal and External Issues Master Lists View
383 Finance Management Division MT-FIN-01 Finance - Table of Quality Objectives Master Lists View
384 Finance Management Division MT-FIN-03 Finance Division - Matrix of Interested Parties Master Lists View
385 Finance Management Division MT-FIN-02 Finance – Table of Data Analysis Master Lists View
386 Finance Management Division MT-FIN-04 Finance Division - Matrix of Internal and External Issues Master Lists View
387 Facilities Management Division MT-FM-03 Facility Management Division - Matrix of Interested Parties Master Lists View
388 Facilities Management Division MT-FM-02 Facility Management Division - Table of Data Analysis Master Lists View
389 Web Applications and Knowledge Management Division MT-WAKM-05 Knowledge Inventory Master Lists View
390 Community Engagement Services Division, Miri MT-CES-MR-01 Community Engagement Services Division-Table of Quality Objectives Master Lists View
391 Community Engagement Services Division, Miri MT-CES-MR-02 Community Engagement Services Division-Table of Data Analysis Master Lists View
392 Community Engagement Services Division, Miri MT-CES-MR-03 Community Engagement Service Division-Matrix of Interested Parties Master Lists View
393 Community Engagement Services Division, Miri MT-CES-MR-04 Community Engagement Services Division - Matrix of Internal and External Issues Master Lists View
394 Technical Services Division, Kuching PM-TS-01 Collection Development Policy Policy View
395 Corporate Management Division, Miri QP-CM-MR-05 Selection and Evaluation of New Supplier/ Contractors Procedures View
396 Corporate Management Division, Miri QP-CM-MR-06 Schedule Maintenance of Building Facilities, Park and Equipment Procedures View
397 Archives Management Division QP-AM-01 Transfer and Receive of Department/Agency Records and Archives Procedures View
398 Corporate Management Division, Miri QP-CM-MR-07 Corrective Maintenance of Building Facilities, Park and Equipment Procedures View
399 Archives Management Division QP-AM-02 Reference of Department/Agency Records and Archives at State Records Repository Procedures View
400 Corporate Management Division, Miri QP-CM-MR-08 Management of Work Environment Procedures View
401 Corporate Management Division, Miri QP-CM-MR-10 Management of Customer Complaint Procedures View
402 Corporate Management Division, Miri QP-CM-MR-01 Management of Incoming and Outgoing Correspondences Procedures View
403 Community Engagement Services Division, Kuching QP-CES-01 Management of Community Engagement Programs Procedures View
404 Corporate Communications Division QP-CC-01 Management Review Meeting Procedures View
405 Technical Services Division, Sibu QP-TS-SB-03 Receiving of Library Materials Procedures View
406 Corporate Communications Division QP-CC-02 Management of Risk Procedures View
407 Corporate Management Division, Sibu QP-CM-SB-01 Purchasing Control Procedures View
408 Corporate Communications Division QP-CC-03 Management of Customer Complaint Procedures View
409 Corporate Management Division, Sibu QP-CM-SB-02 Selection, Evaluation and Re-evaluation of Supplier/ Contractors Procedures View
410 Corporate Management Division, Sibu QP-CM-SB-03 Management of Work Environment Procedures View
411 Information Services Division, Miri QP-IS-MR-05 Management of User Education Programs Procedures View
412 Corporate Communications Division QP-CC-05 Management of Change Procedures View
413 Corporate Management Division, Sibu QP-CM-SB-04 Corrective Maintenance of Building Facilities and Equipment Procedures View
414 Corporate Communications Division QP-CC-06 Corrective Action Procedures View
415 Corporate Management Division, Sibu QP-CM-SB-05 Schedule Maintenance of Building Facilities and Equipment Procedures View
416 Corporate Communications Division QP-CC-07 Control of Documented Information Procedures View
417 Corporate Management Division, Sibu QP-CM-SB-06 Management of Customer Complaint Procedures View
418 Corporate Communications Division QP-CC-08- Analysis and Evaluation Procedures View
419 Corporate Communications Division QP-CC-09 Internal Audit Procedures View
420 Corporate Management Division, Sibu QP-CM-SB-08 Management of Incoming and Outgoing Correspondences Procedures View
421 Corporate Communications Division QP-CC-10 Monitoring of Quality Objectives Procedures View
422 Finance Management Division QP-FIN-03 Selection and Evaluation of New Supplier/Contractor Procedures View
423 Technical Services Division, Sibu QP-TS-SB-01 Acquisition of Library Materials Procedures View
424 Technical Services Division, Sibu QP-TS-SB-02 Organization of Acquired Library Materials Procedures View
425 Information Services Division, Miri QP-IS-MR-01 Membership Management Procedures View
426 Information Services Division, Miri QP-IS-MR-02 Circulation Service Procedures View
427 Information Services Division, Miri QP-IS-MR-03 Inter Library Loan Procedures View
428 Information Services Division, Miri QP-IS-MR-04 Reference Services Procedures View
429 Learning and Knowledge Creation Division QP-LKC-01 Management of High Aptitude Meeting and Discourse (HAMeeD) Program Procedures View
430 Innovation and Sustainability Division QP-I&S-02 Monitoring of Development Projects Procedures View
431 Innovation and Sustainability Division QP-I&S-03 Management of Research Projects Procedures View
432 Corporate Management Division, Miri QP-CM-MR-04 Purchasing Control Procedures View
433 Learning and Knowledge Creation Division QP-LKC-02 Management of Publication Procedures View
434 Facilities Management Division QP-FM-01 Management of Work Environment Procedures View
435 Facilities Management Division QP-FM-02 Scheduled Maintenance of Building Facilities, Park and Equipment Procedures View
436 Facilities Management Division QP-FM-03 Corrective Maintenance of Facilities Procedures View
437 Human Resource Division QP-HR-01 Staff Recruitment and Selection Procedures View
438 Human Resource Division QP-HR-02 Training Procedures View
439 Technical Services Division, Miri QP-TS-MR-01 Acquisition of Library Materials Procedures View
440 Technical Services Division, Miri QP-TS-MR-02 Organization of Acquired Library Materials Procedures View
441 Facilities Management Division QP-FM-04 Corrective Maintenance of Equipment Procedures View
442 Facilities Management Division QP-FM-05 Corrective Maintenance of Pustaka Park Procedures View
443 Corporate Management Division, Miri QP-CM-MR-13 Re-evaluation of Existing Supplier/ Contractors Procedures View
444 Life-Long Learning And Information Literacy Division QP-LLLIL-01 Management of User Education Programs Procedures View
445 Sarawakiana Division, Kuching QP-SWK-01 Acquisition of Legal Deposit Materials Procedures View
446 Web Applications and Knowledge Management Division QP-WAKM-01 Maintenance of Website Procedures View
447 Technical Services Division, Kuching QP-TS-01 Acquisition of Library Materials Procedures View
448 Technical Services Division, Kuching QP-TS-02 Organization of Acquired Library Materials Procedures View
449 Technical Services Division, Miri QP-TS-MR-03 Receiving of Library Materials Procedures View
450 ICT Infrastructure Division QP-INFRA-01 Preventive Maintenance of ICT System Procedures View
451 ICT Infrastructure Division QP-INFRA-02 Enhancement of ICT Application System Procedures View
452 ICT Infrastructure Division QP-INFRA-03 Corrective Maintenance of ICT Systems Procedures View
453 Finance Management Division QP-FIN-01 Purchasing Control Procedures View
454 Records Management Division QP-RM-01 Records Management Awareness Training Programme Procedures View
455 Records Management Division QP-RM-02 Appraisal & Disposal of Public Records Procedures View
456 Information Services Division, Kuching QP-IS-01 Membership Management Procedures View
457 Information Services Division, Kuching QP-IS-02 Circulation Service Procedures View
458 Information Services Division, Kuching QP-IS-03 Inter Library Loan Procedures View
459 Information Services Division, Kuching QP-IS-04 Reference Service Procedures View
460 Corporate Management Division, Sibu QP-CM-SB-10 Preventive Maintenance of ICT System Procedures View
461 Corporate Management Division, Sibu QP-CM-SB-11 Corrective Maintenance of ICT Systems Procedures View
462 Community Engagement Services Division, Sibu QP-CES-SB-01 Management of Community Engagement Programs Procedures View
463 Information Services Division, Sibu QP-IS-SB-01 Membership Management Procedures View
464 Information Services Division, Sibu QP-IS-SB-02 Circulation Services Procedures View
465 Information Services Division, Sibu QP-IS-SB-03 Inter Library Loan Procedures View
466 Innovation and Sustainability Division QP-I&S-01 Continual Improvement Procedures View
467 Information Services Division, Sibu QP-IS-SB-05 Management of User Education Programs Procedures View
468 Information Services Division, Sibu QP-IS-SB-04 Reference Services Procedures View
469 Finance Management Division QP-FIN-02 Re-evaluation of Existing Supplier/Contractors Procedures View
470 Internal Audit Division QP-IA-01 Internal Audit Operation Procedures View
471 Corporate Communications Division QP-CC-11 Management Of Incoming And Outgoing Correspondences Procedures View
472 Corporate Communications Division QP-CC-12 Handling Of Active And Closed Files Procedures View
473 Web Applications and Knowledge Management Division QP-WAKM-02 Management of Organisational Knowledge Procedures View
474 Community Engagement Services Division, Miri QP-CES-MR-01 Management of Community Engagement Programs Procedures View
475 Technical Services Division, Kuching QP-TS-03 Receiving of Library Materials Procedures View
476 Corporate Management Division, Miri QP-CM-MR-11 Preventive Maintenance of ICT System Procedures View
477 Corporate Management Division, Miri QP-CM-MR-12 Corrective Maintenance of ICT System Procedures View
478 Corporate Communications Division QM-CC-01 Quality Manual Quality Manual View
479 Sarawakiana Division, Kuching QP-SWK-02 Acquisition of Special Collection Materials Quality Manual View
480 Sarawakiana Division, Kuching QP-SWK-03 Reference Services of Special Collection Materials Quality Manual View
481 Corporate Communications Division SCH-CC-01 - Internal Audit Schedule Schedule View