Pustaka Institute

1. Undertakes research and study on library, information science, records and archives management that is designed for the improvement and continuing development in the quality of library’s roles in the society and information professionals.
2. Promotes the practical application of relevant research findings library, information science, records and archives management.
3. Promotes standards, guidelines and best practices in library, information science, records and archives management.
4. Provides support, inputs and advices in the establishment, expansion and improvement of library facilities through the administration of the State and Federal grants.
5. Promotes learning and knowledge creation in library, information science, records and archives management.
6. Undertakes knowledge management initiatives and programmes.
7. provides support, inputs and advises in the application of technologies library, information science, records and archives management.

1. Manages and administers Pustaka´s ICT systems.
2. Provides ICT support and backup services to business operating units in Pustaka.
3. Monitors the performance of the ICT systems in Pustaka.
4. Reviews and reengineers Pustaka´s ICT systems.
5. Maintains, enhances and upgrades state-wide public libraries’ ICT systems.
6. Manages, administers and coordinates ICT development projects and initiatives.

1. Maintains Pustaka’s official website based on the guidelines of the Multimedia Development Corporation (MDeC).
2. Develops, implements, enhances and maintains Pustaka´s official web sites.
3. Develops, implements, enhances and maintains in-house web applications.
4. Manages the identification of knowledge domains and knowledge assets.
5. Manages the capture of knowledge assets in the knowledge base.
6. Manages the timely update of the knowledge base.
7. Plans, implements and coordinates knowledge sharing sessions.
8. Plans, implements and coordinates other knowledge management initiatives.
9. Monitors the implementation of knowledge management initiatives.
10. Monitors the promotion, update and usage of the State knowledge repository.
11. Reviews the performance of the State knowledge repository.

Research

1. Conducts customer satisfaction surveys, market surveys and other forms of surveys.
2. Initiates, manages and administers studies or researches in library, information science, records and archives management.
3. Coordinates the initiation and implementation of improvement programmes based on recommendations from surveys and studies or researches.
4. Manages and administers studies and researches on Pustaka by external parties.
5. Manages the acquisition of data, compilation and distribution of statewide library statistics.

Development

1. Coordinates the planning of development projects under the Malaysia Plans.
2. Monitors the implementation of development projects under the Malaysia Plans.
3. Plans and implements minor development projects under operational grants.
4. Reviews the performance of the implemented minor development projects.
5. Coordinates the planning, implementation and review of strategic plans.
6. Monitors and coordinates the review of cross-functional continual improvement programmes.

Advisory and Consultancy
Manages Pustaka Advisory and Consultancy Services (PACS) which include:

1. The provision of technical advises and professional guidance on the establishment of departmental and special libraries.
2. The management of requests for trainings in library administration, services management and collection management.
3. The coordination of resources, skills, expertise and experiences