Reference query would be answered within one working day
Circulation transaction shall be completed within 1 minute.
Inter Library Loan Service (ILL) transaction shall be completed within 7 working days.
Exhibitions on local history, arts, culture and nature of Sarawak held at least once at every quarter.
Retrieval of public records and archives from repository room within one working day.
To ensure request for records management services would be replied within 7 working days from the date of request received.
Customer complaint (s) shall be acknowledged receipt within one (1) working day
Purchase of book(s) requested by member shall be processed within 7 days.
To give 24/7 access to online services