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Talking to Strangers: What We Should Know About the People We Don’t Know

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Call no.
: 302 GLA
Author
: Malcolm Gladwell
Contributor
: Safwan Hanif Bin Osman
Summary
People deal with strangers on a daily basis, depending on their professions. For the frontline, this is extremely important as front liners need to know how to approach and meet the needs of strangers. Even by judging them outright, we may miss some key information on what they are thinking or feeling. Bad character judgments can affect our daily lives. Human beings are complex creatures and this book helps us to understand better to judge other people.