1. Home
2. About Us
3. Client`s Charter

Client's Charter

Services

1. Reference inquiry shall be responded to within one working day
View Statistics

2. Circulation transaction per item shall be completed within one minute
View Statistics

3. Inter library loan service (ILL) request shall be responded to within one working day
View Statistics

4. New library material shall be made available on the shelf within seven working days upon receipt.
View Statistics

5. Public archives shall be retrieved within one hour upon request.
View Statistics

Customer Feedback

6. Customer complaint shall be acknowledged receipt within one working day.

Payment

7. Payment shall be made within 13 working days upon receipt of complete documents.
View Statistics

Access

8. Access to online services shall be provided 24 hours a day
View Statistics