1. Reference inquiry shall be responded to within one working day
2. Circulation transaction per item shall be completed within one minute
3. Inter library loan service (ILL) request shall be responded to within one working day
4. New library material shall be made available on the shelf within seven working days upon receipt.
5. Public archives shall be retrieved within one hour upon request.
6. Customer complaint shall be acknowledged receipt within one working day.
7. Payment shall be made within 13 working days upon receipt of complete documents.
8. Access to online services shall be provided 24 hours a day
(SIBU) Sarawak Children's Art & Literature Festival 2025 06 Sep 2025
Sambutan Hari Literasi Sedunia 08 Sep 2025
Sambutan Hari Literasi Sedunia 2025 08 Sep 2025
Sarawak Bookfair 2025 24 Sep 2025
Sarawakiana Festival 2025 25 Sep 2025