1. Utama
2. Mengenai Kami
3. Piagam Pelanggan

Client's Charter

Services

1. Reference inquiry shall be responded to within one working day
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2. Circulation transaction per item shall be completed within one minute
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3. Inter library loan service (ILL) request shall be responded to within one working day
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4. New library material shall be made available on the shelf within seven working days upon receipt.
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5. Public archives shall be retrieved within one hour upon request.
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Customer Feedback

6. Customer complaint shall be acknowledged receipt within one working day.

Payment

7. Payment shall be made within 13 working days upon receipt of complete documents.
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Access

8. Access to online services shall be provided 24 hours a day
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